Collection of your personal information We collect personal information you provide to us directly, for example, in person during a lactation consultation, over the phone, by email, or through our website.
If you choose to make a booking with Mamma’s Milk, or pay for services, via our website, we use third parties to collect personally identifiable personal, financial and health data in accordance with Australian Law (Privacy Act 1988, and collection of personal and health data in Queensland. On occasion these third-party providers use cloud storage of your personal, financial and health data which may be stored in Australia or offshore.
Mamma’s Milk will protect the privacy of your personal health information as required by the Code of Professional Conduct of the International Board of Lactation Consultant Examiners, the Privacy Act 1988 (Cth) and additional privacy laws pertaining to health information relevant to my State or territory (NSWHealth Records and Information Privacy Act 2002 No.71, VICPrivacy and Data Protection Act 2014, and ACTHealth Records (Privacy and Access) Act 1997).
Use of personal information We use personal information and health information you provide us to make clinical assessments and develop a management and lactation plan for you and your child. Where necessary, such as in correspondence with your GP or other health professional, your health information may also be used for ongoing management and care.
Other than for the Purpose for which you have provided us with your personal information and health information; we may also use it for other related purposes or as permitted or required by law. Such relating purposes include:
● issuing receipts ● responding to your comments or questions ● providing you with marketing material such as our newsletter (if you opt-in to receive such information) ● Disclosure of personal information
We may share any personal information you have provided us during our evaluation and/or management of you and/or your child to your other health care providers, as deemed reasonably necessary for your ongoing care and as outlined in your signed consent form.
Any personal information you provide us may also be disclosed, if appropriate, to third parties who provide services on our behalf, such as but not limited to handling customer support enquiries, outsourcing administrative tasks and providing booking and patient management platforms. Those companies will be permitted to obtain only the personal information they need to deliver the service they have been hired to perform on our behalf.
Our suppliers are required by us to comply with the Australian Privacy Principles. We have confidentiality agreements in place with many of our service providers and external agencies who handle personal information that we provide to them. Mamma’s Milk will only disclose your personal information for the purposes for which it was initially collected, other than directly related purposes or purposes to which you have otherwise consented.
Other than as stated above, Mamma’s Milk will not share your personal information. We will never share your personal, health or financial information with any third parties without your consent, or unless required by law.
Data Security We are committed to protecting your data. We take commercially reasonable steps to ensure your personal information is protected from misuse, loss, interference and unauthorized access, modification, or disclosure. For example, whenever we ask for your financial details online, we use security-encrypted response forms and your information is held in secure servers. However, data protection and security measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your information. You must take care to protect your personal information (for example, by protecting any usernames and passwords) and you should notify us as soon as possible of any security breaches. If you do not wish to pay your deposit online, please contact us to arrange for an alternative payment method. Additional Information for website or email use Accessing the website There are many aspects of the website which can be viewed without providing personal information, however, for access to certain features you are required to submit personally identifiable information. This may include but not limited to a unique username and password or provide sensitive information in the recovery of your lost password.